Multiiservice
Privacy Policy
Last updated: 25 August 2026
Multiiservice provides food ordering, taxi booking, local services, events, coupons, checkout and order tracking. This policy explains what information we collect and how we use it.
Information We Collect
We may collect your name, mobile number, delivery address, selected service location, app preferences, cart and order details, payment status, coupon usage, and support interactions. With your permission, we collect approximate or precise location to show nearby vendors, set pickup points, calculate distance, and support delivery or taxi bookings.
How We Use Information
We use information to create and manage your account, show nearby food vendors and services, process bookings and orders, calculate fees, apply offers, send order requests to the franchise or admin panel, provide customer support, prevent abuse, and improve app reliability.
Payments
Payments are processed through Razorpay or other enabled payment providers. We do not store full card, UPI, or banking credentials in the app. We may store payment status, payment id, order amount, discount, and related order metadata.
Sharing
We share only the information needed with franchise administrators, vendors, delivery partners, taxi, service, event partners, Firebase services, payment providers, and support tools to fulfil your request. We do not sell personal information.
Location Data
Location is used while using the app for service availability, pickup and drop selection, route display, nearby search, delivery calculations, and franchise-area matching. You can deny or revoke location permission from your device settings, but some features may not work correctly.
Security And Retention
We use Firebase and platform security controls to protect data. We keep information only as long as needed for orders, legal obligations, support, fraud prevention, and service operations.
Your Choices
You may request access, correction, or deletion of your customer information by contacting support. Some order records may be retained where required for accounting, dispute handling, or legal compliance.
Contact
For privacy questions, contact the Multiiservice franchise or admin support team through the app help section or the currently assigned franchise contact.